SHIPPING & RETURNS

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a faulty item, please contact us at info@ch2oose.com with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a refund or a replacement. If the product is faulty, we will replace it or refund the purchase price using the original method of payment.

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You can send the item you consider defective to:

Unit 8 

Forth Industrial Estate

Sealcar Street 

Edinburgh 

EH5 1RF